Carlos Vinicio Guevara

Refers to the procedure of sending voice calls to a specific queue based on predetermined criteria.

A call center is the heart of customer service for many businesses, where customers call in for help and sales representatives call out for sales.

Gives marketers an analysis of every marketing touchpoint that led to a phone call conversation. It’s a way to track calls by phone numbers to data from an ad source.

Customer Account Form - This is the form used by the Finance team to setup/authorize a new customer account.

Client Account Details

C7 is the UK name for Signalling System #7 (SS7). SS7 is a set of telephony signalling protocols, which are used to set up the vast majority of the world's public switched telephone network telepho...

Bulk SMS is a term used to describe the sending of a large number of messages via an API, usually as part of a marketing campaign. Typically, bulk SMS implies messages are promotional in nature and...

“Brand” is a term used by The Campaign Registry (TCR), who define the term as: “The company or entity the end user believes to be sending the message.”Since North American Sinch numbers must be san...

Bluetooth Low Energy (BLE) is a low power variant of classic Bluetooth with a comparable communication range.

A bind, in the specific case of connecting to Sinch via SMPP, is a single connection using the SMPP protocol. There are three ways to open a connection using SMPP: Transmitter – send short messages...