What are Suggested Action and Suggested Reply buttons for RCS Messages?

What are Suggested Action Buttons?

Suggested actions use built in functionality of their device to support actions outside of the RCS message. Suggested Actions include dialling a number, sharing or viewing location or url and creating a calendar event.

When a user taps a Suggested action button information is posted back to Sinch for to enable customers to understand actions taken by users.

The text in a suggested action button can be up to 25 characters long.

Does tapping on a Suggested Action button turn a message into a conversation?

No, tapping on a Suggested Action button does not create a conversation. A conversation is only created when a customer sends a message back to the brand by typing in a message or tapping a Suggested Reply button.

What are Suggested Reply Buttons?

Suggested replies make it easy for a user to reply to an RCS message without typing. When they tap the button, a message is sent back to business.

The text in a suggested reply button can be up to 25 characters long.

How many suggestion buttons can I send at once?

Up to 11 actions can be sent at one time. When the next message is sent the list of actions will disappear.

For more information on RCS, visit the Sinch RCS product page.