Shahzad Ismail

Chances are that you'll need to integrate your bot with your back end or third-party services. Sinch Engage Classic allows you to do that using APIs. How custom integrations workEngage Bot Builder ...

Adding intents to your bot allows your customers to be understood in natural language, without the need to click a button.  Create an intent To add an intent to your chatbot:1. Go to Intents page f...

As your chatbot cannot answer just any question, being able to transfer your customer to an agent is a key component of good conversation design. On Engage, implement this by using the Transfer to ...

Sometimes it proves useful create a slight delay between bot messages, to create a natural pause in the conversation. You can do this by using a Delay step that lasts between 1 to 20 seconds.To add...

Clear session allows you to delete variables and reset the conversation. This is helpful when you want to start a new conversation or remove any stored information from the current session.For exam...

Collect input blocks are used to gather input from the user. They check if the user input matches a known variable. There are 2 possibilities:If the variable already has a value, the Collect input ...

The WhatsApp channel offers multiple interactive messages, including List messages. List messages are a menu of up to 10 options from which users can make a selection. On Sinch Engage, you can add ...

Videos, images, and gifs are a big part of how people chat online. Therefore, Media steps give great added value to your conversation design if you want to polish your bot's personality, mood, and...

Buttons are handy for suggesting several options to your customers. The Buttons step consists in a message supplemented with clickable buttons.There are 3 types of buttons:Go-to: button that leads ...

You can save variables under button clicks if you're using a button step. To save a variable under a button click: Add buttons to your flow. Click on Add a variable button to add a variable when...