Does Conversation API provide analytic data?

The Sinch Conversation API Analytics page on the Sinch Build Dashboard allows you to view various metrics relating to your Conversation API apps.

To access the Analytics page:

1. Log in to the Sinch Build Dashboard.
    
2. Select Conversation API from the left menu and select the Analytics option. The Analytics page is displayed: 
   
   
    
3. You can filter the available data by time frame, apps, countries and channels. Click APPLY.

A series of reports are displayed which show the corresponding data. These include general message data, MAU, WhatsApp - Service conversations, Number of Conversations, Channel distribution - All Successful Messages (Sent & Received), Message status - Submitted Messages (MTs), Top 5 - Countries, Top 5 - Apps, Top 5 errors, and Top 5 failing apps.

A few examples of Conversation API analytic reports are provided in the subsections below.

Message Data

The message data report, shows you the numbers of messages that were sent, received, or  failed by day in the specified time frame:

Alternatively, you can view the message data by percentage in the form of a  pie chart.

Channel Distribution - All Successful Messages (Sent & Received)

Channel distribution breaks down the percentage of messages sent per channel activated.  

Top 5 - Countries

The Top 5 - Countries section shows you a list of the top five countries messages were sent to or received from. You can alternate between the sent and received messages by using the SENT/RECEIVED toggle.

Export CSV

To export all the message data to a CSV file, click EXPORT CSV in the top left corner of the page.