Why is my KakaoTalk Channel is disabled?

If your KakaoTalk channel is disabled, review the list of potential reasons and remedial actions below:

• Inactive Usage:

  If you haven't used your sending profile for an extended period of time after registration, it may become dormant.

  Action: For Sinch customers: contact Sinch support with your KakaoTalk channel name. Sinch will review the request and and reactivate the channel if it is dormant.

• Recipient Reporting:

  Your channel might be blocked if recipients report it.

  Action: If your channel is blocked, you may be able to initiate the explanation process (depending on the reason). For Sinch customers: contact Sinch support and provide your channel name for assistance.

Learn more

• Find out more about the Sinch KakaoTalk for Business channel.
• Sinch Developer Documentation site contains comprehensive documentation and tutorials, which show you how we support KakaoTalk using the Sinch Conversation API.
• Product Information.