I think I have been charged incorrectly – what should I do?

All the customer invoice emails are attached with a Detailed Traffic Report. Please refer to this report to view a breakdown of the charges.

If you still have any questions, please contact your Account Manager or the Finance team. Ensure you provide a clear explanation of what has been charged incorrectly, why you think the charges are incorrect, and add supporting documentation and calculations. 

The e-mail ID of your Account Manager and Finance team can be found at the bottom right of your invoice.