Adobe Campaign Classic SMPP FAQ

The following are some FAQ related to the Adobe Classic Campaign for SMPP:

Q: Why I am not getting delivery reports/SRs in Adobe Campaign?

A: Ensure the regex under "Extraction regex of the ID/status in the SR" are configured in line with what is mentioned on Adobe Campaign Classic with Sinch SMPP API 
 

Q: When sending messages in Campaign Classic, why is there a delay before they are visible on dashboard.sinch.com?

A: Often this is due to misconfiguration of either throughput or bind-settings. Please see section "Mobile - Throughput and delays" on Adobe Campaign Classic with Sinch SMPP API.
 

Q: How do I format my from & to number in my messages?

A: Supported formats and explanations are found in our developer docs.

• From number 
• To number.

Q: Why are special characters not showing up correctly on the handset?
A: Ensure that the value data_coding 0 is set to GSM 03.38 (7-bit) under "Mobile - Mapping of encodings". More details are found in Adobe Campaign Classic with Sinchs SMPP API. For a full description of the supported encodings and character sets please see Message Encoding.
 

Learn more about and try out Sinch SMS

Take a look at the Sinch SMS Product page to learn more about our SMS products, or click here to sign up to our self-service portal and get started today.