Canadian Short Codes Infractions Guide

On September 28, 2023, the Canadian Telecommunications Association (CTA) released the Canadian Common Short Code Infractions Guide.

Effective December 1, 2023, open audits will be subject to the applicable deadlines and penalties within the Guide.  This means that any open audits will be subject to the penalties reference in the guide as of December 1. This gives >60 days grace to resolve these open audits without penalty. 

Any new Sev 1 issues will follow the same process and penalties that have historically been prior to this date.

If you have Canadian Short Codes that currently have open audits, or if you are unsure if your Short Code is at risk of being audits, please reach out to your Sinch Account Manager or ca.programs@sinch.com for additional details. 
 

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