Shahzad Ismail

All mobile communications in the USA and Canada are required to follow prescribed “opt-out” keywords. There are five required keywords, and they are: stop unsubscribe cancel end quit revoke opt-o...

FCC Revocation Rule 64.1200 (a)(12) -> Effective April 11 Some important news regarding the effective date for this policy.  The FCC has delayed the “reasonable methods” provision of the new revo...

There can be many reasons why an SMS may not be delivered: handset issue issue with the destination network due to a regulatory issue in the destination country. If you have received a complaint...

You can include up to 160 characters in a single SMS message if all characters are part of the GSM7 character set and up to 70 characters if you are using UCS2 (Unicode). Kindly note that most of ...

The recommended maximum number of parts of a concatenated message is six. Sinch does not recommend sending messages with more than six parts as there might be a limitation at the respective servic...

Today’s consumers expect convenient and easy communication with businesses on mobile channels. At the same time, customers are bombarded with mobile notifications, all day, every day, making it ha...

Delivery receipts are information packets that have been generated by the handset. If the handset is not equipped to show the message, but has received the signal from the sender, an issue can aris...

SMS is the most powerful communication channel for engaging your customers. In fact, people are 35x more likely to read a text message than an email. But even armed with that knowledge, starting w...

In the US, the Telephone Consumer Protection Act (TCPA) prohibits telephone solicitations, including text messages, before 8 a.m. and after 9 p.m. in the recipient's local time zone (referred to as...

Note: Some of the fields below can be found on the Sinch Build Dashboard. These fields are noted in the table. This information can be found by navigating to the Service APIs tab under SMS on the ...