Shahzad Ismail
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Recent activity by Shahzad Ismail-
Where do the Delivery notifications / Receipts (DLRs) for WhatsApp meessages go to?
The DLRs for WhatsApp messages are dispatched to the webhooks configured for your corresponding Conversation API app. Refer to the Message support documentation for the WhatsApp channel of the Con...
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Do you get instant notifications for successful and failed delivery statuses for WhatsApp messages or are you notified in batch?
Delivery reports are delivered to the webhooks configured for your Conversation API app. These reports act as instant notifications for successful or failed delivery statuses. Refer to the Message...
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When sending messages using the Sinch WhatsApp Business API, what is the required mobile phone number format?
When sending messages using the Sinch WhatsApp Business API, the required format for mobile phone numbers is to use the E.164 standard, that is, without the ‘0’ and without the ‘+’. For example, 4...
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What is the message delivery volume/ minute, speed of delivery for sending bulk messages with WhatsApp Business API?
In general, the WhatsApp channel of the Conversation API allows you to send up to 65 messages per second. Burst capacity (where the throughput temporarily exceeds the sustained throughput rating) i...
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Can you send shortened URLs in a WhatsApp message?
Yes, you can specify the shortened URL or a full URL within the WhatsApp Business Message API call.Note that URLs in Message templates are only clickable for Officially Verified Businesses (an extr...
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Where can I find documentation for Sinch's WhatsApp Business API?
Sinch WhatsApp Business API Documentation: FAQ and support information Sinch WhatsApp Support Sinch Conversation API + WhatsApp service Documentation Sinch WhatsApp & Conversation API Document...
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When a WhatsApp customer service window has ended, can the end user still send messages to the enterprise?
Yes, once a WhatsApp customer service window has ended the end user still send messages to the enterprise. However, the enterprise cannot send messages to the end user unless they use template mess...
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What does "Included Template Message Definitions" mean?
A business can send messages outside of an active customer service window by using a template message. Template messages can only be sent using a predefined message template. WhatsApp template mes...
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Can a customer port a number or Business API from another Business solution provider to Sinch?
A customer can port a number from another Business Solution Provider as long as the customer owns the number.The customer will need to contact their existing Business Solution Provider and disable ...
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What options does Sinch's WhatsApp Business API provide for Opting Out?
Sinch's WhatsApp Business Messaging API does not check whether recipients have opted in or out before sending messages. It is the user's responsibility to ensure that the recipient has opted in bef...