Shahzad Ismail

For information on how to use the WhatsApp embedded signup process on the Sinch Build Dashboard, see our article on onboarding to Sinch's WhatsApp service using the Sinch Build Dashboard.Learn more...

Meta does allow you to use WhatsApp to send promotional messages. However, you must ensure that such messages (or "transactions") conform to the WhatsApp Commerce Policy.Learn more about the Sinch ...

In order for you (the business) to send messages outside of a customer care session, you must use an approved template. If the template is to be used to send promotional messages, select the Marke...

WhatsApp provides a few default templates as part of the embedded signup onboarding process. After onboarding, you'll immediately be able to use these templates to send test messages from your newl...

If the business wants to send a message, and there is no open customer service window, then the business must use a message template. The message will be associated with a category (either utility,...

If you (the business) are initiating a conversation with an end-user, you must use an approved message template. If you are communicating with a customer during a customer care session, you can in...

In order to send product information using the WhatsApp channel of Sinch's Conversation API, you need to create a catalog using Meta's Commerce Manager. Note that, currently, Sinch's APIs only supp...

Meta does not support the bulk provisioning of WABAs at this time.Learn more about the Sinch WhatsApp Business API.

The number of phone numbers you can assign to a single Meta Business Manager ID is equal to the number of assigned WhatsApp Business Accounts (WABAs) multiplied by the number of phone numbers per ...

By default, you can register a maximum of 25 phone numbers per WABA. You can submit a request, with an accompanying business case, to Meta to increase this limit. If your business case and request ...