Shahzad Ismail

Contextual entities are used to detect entities in user expressions by using the context of the sentence of that expression. For example, in the expression: I want to book a train from Brussels to...

Entities are relevant pieces of information for your bot to extract from a user's expression and remember so that it can re-use it. Therefore, entities should only be used if these pieces of infor...

Within a conversation, speakers remember pieces of information to steer the conversation in relevant ways. When building your chatbot on Sinch Engage, there are 2 solutions for remembering informa...

If your chatbot lives on WhatsApp, you can benefit from the text formatting WhatsApp allows in its messages.  To format your messages for WhatsApp, open any Text block and use the WhatsApp formatt...

Your bot's introduction message is the first message that the customer will receive. It's part of the predefined blocks on your canvas.To give the best first impression, this introduction should al...

Comments are a powerful tool for providing feedback and fostering collaboration on your bot canvas.  Add a commentTo add a comment to your canvas:1.  Enable the comment mode by clicking on the Comm...

A block is the smallest unity of conversation that you can see on your chatbot canvas. A block itself can be made of one of several steps. BlocksWhen designing on the canvas, you begin by working a...

Your chatbot canvas has multiple commands for navigation.   Pan to move around Explore the canvas by panning around: Mouse: Hold down Shift, then click and drag. Trackpad: Use two fingers to sl...

If you are encountering difficulties when organizing your flows because of all the overlapping path connections and blocks, one way to make your life easier is to structure your canvas in flows: ...

Publishing your bot means that the latest version of your bot will be live on all your channels. Remember that each time you publish your bot, it will overwrite the previously published version. P...