Connecting Instagram to Sinch Engage Classic

Only admins have the permissions to connect channels in Engage Classic.

Before connecting Instragram, you must have:

• a Facebook account
  For instructions, see How do I create a Facebook account .
• a Facebook page and admin rights to it
  For instructions, see Create a Facebook Page for Your Business . For more information on page roles, see What are the different Page roles and what can they do? .
• a business account on Instagram and it must be connected to the Facebook page
  For instructions, see Set up a business account on Instagram and Add or change the Facebook Page connected to your Instagram business account .

To connect Instagram to Engage Classic:

1. Go to Settings > Project > Channels.
    
2. Go to the Available channels section.
    
3. Click on Connect under the Instagram section.
   
   
    
4. Click the Login with Facebook button.
    
5. Log in with your Facebook credentials and complete the integration process in the Meta popup. During this process, you are prompted to grant permissions to Sinch.
   1. Select your Instagram Business Account.
      
      
       
   2. Select the page you want to connect to Engage.
      
      
       

   3. Give permissions to that page. 
      
      
      
      When complete, the pop up closes and you can see your Facebook token.
      
      

       

6. Click Save to connect your channel. Your channel state turns to Pending.
   After a maximum delay of 5 minutes your channel status changes to:
   • Active if the connection was successful. You can see the name of your page in the Instagram section:
     
     
      
   • Failing if an error occurred. You can see a description of the error. Depending on the error, try again or contact our support.

Connect several Instagram accounts

If you have more than one Instagram account in your Meta Business Account and wish to connect them to different projects:

1. Connect your first Instagram account as instructed above.
    
2. To connect your second Instagram account, switch to the other project by using the project switcher in the top left corner.
    
3. Expand the Instagram section by clicking on the arrow icon .
    
4. Click the Login with Facebook button and log in with your Facebook credentials.
    
5. In the Meta popup, click Edit Settings.
   
   
    

6. Select the additional Instagram account you want to connect (only one at a time) without deselecting the previously connected one.
   
   

    

7. Select the additional page you want to connect (only one at a time) without deselecting the previous one.
   
   
    

8. Give permissions to that page. 
   
   
   
   When complete, the pop up closes and you can see your Facebook token.
   
   

    

9. Click Save to connect your channel. Your channel state turns to Pending.
   After a maximum delay of 5 minutes your channel status changes to:
   • Active if the connection was successful. You can see the name of your page in the Instagram section:
     
     
      
   • Failing if an error occurred. You can see a description of the error. Depending on the error, try again or contact our support.