Creating a newsletter based on a freeform message in Sinch Engage Classic

Note: This article is intended for customers who joined Sinch Engage before July 25 2023. These are customers who have access to the following options in the Campaigns menu: Newsletter and Settings options. If in the campaigns menu you see All campaigns, Analytics and Settings options, check out this other article.

Before creating the newsletter:

• Configure the channels through which you want to send the newsletter.
• Configure the audience that will receive your newsletter. 

A freeform message is a message that doesn't need to be pre-approved to be sent. You can define the message content at the time of sending. 

Note: WhatsApp users cannot be reached with freeform messages, only with template messages.

To send a freeform message:

1. Go to Campaigns > Newsletter.
    
2. In the Content panel's Content type field, choose Free message.
   
   
    
3. Select an audience for your newsletter. The available audiences are defined in Customers.
    
4. To compose the message, you can add both media and text.
   • To add media, click the Send file button. The file size can be maximum 25 MB and the following formats are supported: 
     • Image: JPG, JPEG, PNG, and GIF
     • Video: MP4, MOV, and MPEG
     • Document: PDF, DOC, DOCX, XLS, XLSX, and JSON
     • Audio: MP3, MPEG, and AMR
   • To add text, enter the message you want to send into the Content text field. 
     If you want to add a customer property, such as customer name, in the message, type "$". The list of customer properties opens. Select the property you want to use. The available customer properties are configured in Customers.
      
5. To save your newsletter and continue editing later, click the Actions button and select Draft. You can see the newsletter in the Draft panel.
   
   When your message is ready, click the Actions button and select:
   • Schedule if you want to schedule the newsletter for sending later
     You can see the newsletter in the Scheduled panel.
   • Publish if you want to send the newsletter right away
     You can see the newsletter in the Published panel.