Create a campaign from a WhatsApp template in Sinch Engage Classic

Note: This article is intended for customers who have access to the following options in the Campaigns menu: All campaigns, Analytics and Settings. If in the campaigns menu you see Newsletter and Settings options, check out this other article.

To create a campaign from existing templates, you need to first create a WhatsApp message template. WhatsApp message templates allow business to use pre-created and approved templates to send structured messages to customer who have agreed to receive messages.

To create a campaign from existing templates:

1. Go to Campaigns > All campaigns.
    
2. Click the Create button.

   • if it's the first time you're creating a campaign the Start a campaign button will appear for you
     The Create a new campaign view opens.
     

      

3. In the Setup step, do the following:
   • Give your campaign a name
   • Define your audience by either selecting from an existing audience list or importing your contacts from a CSV file
   • Select one channel to target your audience.
      
4. Click Next button. The Design your message view opens.
    
5. In the Message step, do the following:
   • Select Use existing template
   • Continue by selecting an existing template and language, or Create a template.
   • A Body textarea will be pre-filled with the selected template's approved message.
   • To personalise this message to your customers, replace all Body variables with customer properties from your selected audience or with the columns from your CSV file imported.

   • If the selected template has a media, you need to upload one clicking on Add files button
     
     

      

6. Review your message from the previewer.
    
7. Click Next button. The Review your campaign before sending view opens.