Detect entities in expressions in Sinch Engage Classic

Entities are relevant pieces of information for your bot to extract from a user's expression and remember so that it can re-use it. Therefore, entities should only be used if these pieces of information are needed in the conversation.

For example, in the message "I want to order a large pepperoni pizza", entities like  "pizza type" and "pizza size" are relevant pieces of information to place a pizza order.

If an entity is successfully detected, the bot will store this entity as a variable. 

Entities can be:

• Contextual entities
• Match entities
• System entities

See how you can check if the user input matches your entity inside of a Collect input block.