Enabling a chatbot response to a campaign in Sinch Engage Classic

June 08, 2026 08:07 Updated

Depending on how your customer responds to your campaign, you can use an intent to trigger a certain flow.

To connect your chatbot to a campaign:

Create a campaign. For instance, a campaign where you ask users if they're interested in a promotion.
Define an intent that will trigger that campaign. For instance, a 'yes' intent.
Connect that intent to your flow. For example, drag and drop the 'yes' intent to the canvas. Connect it to the next block.
Train your bot to make sure that the intent is recognized.
Test your bot to see the result.

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Best practices

Try to use a different response, for example, for each campaign. If your customer needs to respond "yes" for a certain deal in one campaign, that means the "Yes" intent should only be used for that specific campaign. An intent can only be triggered once to initiate a flow.

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