Shahzad Ismail
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Articles
Recent activity by Shahzad Ismail-
Why does my WhatsApp Business Account need to undergo the Meta business verification process?
Because personal WhatsApp messages are protected by end-to-end encryption, neither WhatsApp nor Meta can view business-to-user conversations. In order to ensure the safety of WhatsApp users, and t...
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Meta was unable to verify my business account, what should I do?
To use the WhatsApp channel of the Conversation API, you must have a WhatsApp Business Account (WABA). WABAs usually undergo the Meta business verification process. If there are any issues during t...
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How does a Sinch ASP customer become a Tech Provider?
Sinch provides its WhatsApp services to ASPs by participating in a partner solution. Meta partner solutions allow the parties of the solution to share WhatsApp assets and services. These partnersh...
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How to add a webhook to a Conversation API app
Sinch Conversation API delivers contact messages, delivery receipts for app messages and various notifications through callbacks. You can create up-to 5 endpoints (webhooks) per conversation API ap...
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What is Click to WhatsApp, and how does it integrate with Sinch Conversation API?
Click to WhatsApp is a feature that allows you to use advertisements to direct end-users (your company's customers) to WhatsApp conversations with your company. It offers a convenient way for end...
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Why must the user Opt-In to receive WhatsApp messages?
Before you can message a customer using WhatsApp, you must collect their opt-In (i.e. consent) to comply with both WhatsApp requirements and GDPR regulations. This can be done via Online, SMS, Ema...
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What is a WhatsApp customer service window?
You can send responses to user-initiated messages. You may respond to user messages with any type of message (including non-templated messages) within 24 hours of message receipt. This 24-hour peri...
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What is a WhatsApp template message and why are they necessary?
To send an outbound message to an end-user outside of a customer service window, a business must use a pre-defined template that's been approved by WhatsApp. These template messages belong to one ...
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How do I onboard to Sinch's WhatsApp service using the Sinch Build Dashboard?
Sinch's enterprise customers can send and receive WhatsApp messages using Sinch's WhatsApp service and Conversation API. In order to send WhatsApp messages using the Conversation API as an enterpr...
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How long does it take for Meta to verify a WhatsApp template?
In most cases, Meta's AI Validation processes will take just a few minutes to verify a Message template.However, in some rare cases where a manual review is required, this may take 1-2 days.Additio...