Shahzad Ismail

For bots that live on Facebook, carousels are a way to visualize more than 3 options by using images. See below how the carousel looks like on a Facebook channel:Each carousel option can have up to...

In Sinch Engage Classic, you can show the customer a piece of text in the chatbot by adding a Text step.To add a text message to your bot:Drag and drop any block to the canvas.Under Add steps, sele...

A Condition block allows to steer the flow based "if, then" logic statements. The Condition block checks variables and guides the user in different places of the conversation based on it.To add a C...

Creating a different channel experience will be essential in providing a tailored user experience. It is important to consider the limitations of each channel when designing your messaging strategy...

Each channel where your bot will live has its own limitations. If you want your users to follow a different flow based on the channel they're on, you will need a channel router flow by using Condi...

In your Sinch Engage Classic chatbot, you can ask for input of your customers and by adding Collect input blocks to your conversation.  To add a Collect input block: Let's say we created a match ...

System entities are pre-defined Engage entities that can be automatically extracted from the user's messages. This means that you don't need to create them: they are already part of the system.Plea...

An intent is the overall goal or purpose of the user's expression. For example, if someone says "I want to order a pizza", the intent might be "Order pizza". Intents help the bot know what kind of ...

When you add or delete intents or entities, it is crucial to train the bot so that it can learn them and recognize correctly what is said by the user.To train your bot:Go to your bot canvas under F...

Match entities are entities detected only when the user uses a string that matches a pre-defined string.    Create a match entity There are 2 possibilities for detecting a match entity: match tex...