Shahzad Ismail

In order to allow your customers to send WhatsApp messages using the Conversation API, you must onboard them to Sinch's WhatsApp service. You will then create a corresponding Conversation API app ...

Yes, Meta allows you to connect your WhatsApp Business account to your business' Facebook Page. After doing so, updates made on that Facebook Page will appear on WhatsApp. Additionally, you will be...

Beginning June 1, 2024, WhatsApp authentication templates became more restrictive. The most impactful change is that you are no longer able to customize body text in the authentication template (be...

In order for a business to initiate a WhatsApp conversation with a recipient, the business must send a message using a template that has been reviewed and approved by WhatsApp. Using either the Si...

Businesses use WhatsApp authentication templates for verification purposes. These templates allow a business to send users one-time passcodes, and may be used in multiple steps of on authentication...

WhatsApp Marketing templates are used to send marketing template messages. This is the least restricted template category, and these templates can be used to cover a wide range of topics. For examp...

WhatsApp utility templates are used to send utility template messages. These templates are limited to specific actions and notifications (for example, a message confirming a transaction, or a messa...

ARCEP, the French telecommunications regulator has updated the French national numbering plan to stipulate that French mobile numbers (numbers beginning with 06 and 07) must be used for interperson...

If you are interested in signing up for our WhatsApp business API service you will need to source a phone number for your WhatsApp sender. As a CPaaS provider we have a depth of experience when it...

If an end-user's WhatsApp account is associated with multiple devices, those devices may support different messaging features. If one device supports your outbound message's features, but another d...