Supporting documentation for virtual numbers

To get certain types of virtual numbers in the USA (and some virtual numbers in other countries), you will need to manage or create regulatory bundles. Follow the steps outlined below:

1. Log in to the Sinch Build Dashboard.
    

2. Select Numbers from the left menu and select the Supporting Documentation option. The Supporting Documentation page is displayed:
   
   

   Select New brand if you need help from Sinch to create your brand registration. You should also select this option if you would like to register a company outside the USA to get virtual numbers. See the Creating a new brand section.

   If you already have registered a 10DLC brand in the TCR portal, to import the brand and create a bundle, select Import 10DLC brand. See the Importing a 10DLC brand section.

Creating a new brand

To create a new brand:

1. On the Supporting Documentation page, click New brand.  The New brand form is displayed:
   
   
   
   Depending on the Country and Number type you select, the form may also request some additional information.  Complete the form with the required information. Click Next.
    
2. The New brand form is updated:
   
   
   
   Select either Simplified or Full the registration type. Click Next.
   
   
   Enter a name for your brand in the Bundle name field.  Click Create brand.
    
3. The brand is created and the details page for that brand is displayed:
   
   
   Complete the Company details, Financial details and Contact details sections.
   
   Click Save brand.

The brand is often approved instantly, but in some cases manual approval is required. If so, you will be notified by e-mail once the brand is approved.

Importing a 10DLC Brand

Note: Before importing your TCR (the Campaign Registry) brand into your account make sure that you have one (or more) campaigns assigned to Sinch. If you do not have Sinch set as DCA (Direct Connect Aggregator) on the campaign, we will not be able to get access to your brand. You can configure this in the Campaign Registry website. You will also need your Brand ID.

If you already have registered a 10DLC brand in the TCR portal, to import a 10DLC brand and create a bundle:

1. On the Supporting Documentation page, click Import 10DLC brand. The Import 10DLC brand form is displayed:
   
   
   Read the important notice displayed. Click Continue.
    
2. The New brand form is displayed:
   
   
   Click Create brand.
    
3. The Import 10DLC brand page is displayed:
   
   
    
4. Enter the existing Brand ID (obtained when you register on the TCR) of the brand you want to import in the Brand details section. Click Next.
    
5. You now need to verify your bundle import. A verification e-mail will be sent to the e-mail address registered within the TCR portal for that brand. Copy the code in the e-mail and enter it in the above form. Click Verify.
   
   Alternatively, you can complete the registration process by clicking on the link in the e-mail.
    

Click here to learn more about how you can get access to a complete range of carefully-tested phone numbers, to use with all your communication services from Sinch.