Conversations
Use Sinch Engage Classic to enable 1:1 conversations between your customers and agents
- Introduction to Conversations in Sinch Engage Classic
- Responding to a conversation using Sinch Engage Classic
- Assigning a conversation in Sinch Engage Classic
- User roles for Conversations in Sinch Engage Classic
- Using a WhatsApp template with Sinch Engage Classic
- Approving a new reply template using Sinch Engage Classic
- Editing or deleting an existing reply template using Sinch Engage Classic
- Creating a new reply template using Sinch Engage Classic
- Suggesting new reply templates using Sinch Engage Classic
- Using reply templates with Sinch Engage Classic
- Using notes for conversations with Sinch Engage Classic
- Editing or deleting a note for conversations using Sinch Engage Classic
- Creating predefined notes for conversations using Sinch Engage Classic
- Editing or deleting a predefined note using Sinch Engage Classic
- Make notes mandatory for conversations using Sinch Engage Classic
- Creating tags with Sinch Engage Classic
- Using tags with Sinch Engage Classic
- Edit or delete an existing tag with Sinch Engage Classic
- Sinch Engage Classic Make tags mandatory
- Using Auto-routing with Sinch Engage Classic
- Sinch Engage Classic I can't find a conversation I postponed
- Sinch Engage Classic - I can’t find a conversation I ended
- Sinch Engage Classic Alerts for too long wait times
- Sinch Engage Classic Conversation states: Open, Postponed, or Ended
- Sinch Engage Classic Workspace Overview